ELWEMA SERVICE packages

ELWEMA's comprehensive after-sales service concept provides a suitable solution for every customer.

Our ELWEMA Service packages enable you to customize your support level.

ELWEMA „Basic“

• Service technician on site within 48 hours
• Remote maintenance within 8 hours
• Monday – Friday from 08:00 a.m. until 05:00 p.m.

ELWEMA „Classic“

• Service technician on site within 36 hours
• Remote maintenance within 6 hours
• Monday – Friday from 06:00 a.m. until 10:00 p.m.
• Saturday from 09:00 a.m. until 01:00 p.m.

ELWEMA „Premium“

• Service technician on site within 24 hours
• Remote maintenance within 4 hours
• 24 h / 365 days

ELWEMA LIVE SERVICE

Our unique Live Service enables you to benefit from unsurpassed excellence in customer support.

By remote online link we can access your ELWEMA machines directly, analyzing malfunctions and help you with troubleshooting straight away. You will thus minimize downtimes, increase machine availability, and improve work quality.

Alternatively, you can point out the problem or malfunction on one of your machines to us with the aid of smartglasses. This will allow us to provide targeted assistance in real-time from the get-go.

By telephone:

• Your contact (after-sales manager)
• Support hotline +49 7961 877 444

In writing:

• By e-mail to our Service mail account at service@elwema.de

Response Time

• You will receive feedback regarding the status of your query on the next business day